Please allow 1-3 business days for processing once your order is placed, regardless of shipping option selected. Kindly note the shipping transit estimates provided do not include processing time of your order prior to dispatch.
We offer free EMS shipping on all orders! (7 to 15 business day transit time)
Credit Card & Bank Card (Visa, Mastercard, AMEX)
Buyer will be responsible for any additional customs fees / duties/ taxes. Please be prepared for these additional fees if you reside outside Italy.
If a Duty or Tax is applicable, a local EMS, UPS or Customs representative will contact you via the phone number or email address provided when your order was placed to arrange for completion of payment. If the Duty / Tax representative is unable to reach you, they will contact us and we will reach out via the email address provided to clarify the matter. If the Duty / Tax is unpaid, your package may be forfeited or destroyed. We are not responsible for forfeited or destroyed packages due to unpaid Duties / Taxes.
Processing and transit time applies to business days Monday through Friday excluding weekends and bank holidays. For International Shipping, transit time is also valid pending normal customs clearance. This can vary for each location due to international transfer and clearance processes.
For items on pre-order or back-order, the specified processing time will be displayed in the product description. Please note such processing time is separate from the shipping time frame.
If the address provided is found to be incomplete / insufficient for delivery, or the package is unclaimed and returned to sender, the buyer will be responsible for additional shipping charges.
A confirmation email with tracking information will be emailed to you once the package is in transit.
If a package is delayed, lost while in transit, or a question arises regarding the facts of delivery, we will make all efforts to recover the package. A search query or research case will be opened to initiate the recovery process, which can take up to 30 business days for proper investigation. Upon resolution of the research case, if the package is unable to be located, a replacement will be issued for the product(s).
If you need more information, our professional customer service will be happy to answer your questions;
Email us: online(at)orangebeluga.com